Kvart Terms for Performers

1. 1. General provisions

   1. 1.1The Performer Terms are a public offer by the Operator. They are accepted by turning on Pro mode, posting a service or sending a Response, by any of these actions, in full and without reservations.
   2. 1.2A Performer may be a person with legal capacity who is at least 18 years old, or a company or sole proprietor through an authorised representative.
   3. 1.3“Client” means a User who has posted an Order. “Deal Amount” means the amount indicated by the Client when choosing a Response. “Plan” means the Performer’s working conditions specified in Section 5.
   4. 1.4On the work of the Performer, the Performer Terms prevail over the Terms of Use and the Rules; on payment and refunds, the Offer and the “Refunds” document apply.

2. 2. Status of the Performer

   1. 2.1The Performer carries on their own business in their own name, at their own risk and under their own responsibility. The Performer is not an employee, agent or representative of the Operator.
   2. 2.2The contract for a service is concluded directly between the Client and the Performer. The Operator is not a party to this contract, does not accept payment for work and is not responsible for its quality, timing or result.
   3. 2.3The Site gives the Performer a profile, the posting of services, a feed of Orders, Responses, correspondence and a record of settlements with the Operator.
   4. 2.4The Operator does not guarantee the Performer any number of Orders, views, Client replies, selections or income.

3. 3. Pro mode and profile

   1. 3.1Pro mode is turned on free of charge and is not a subscription.
   2. 3.2The Performer fills in the profile personally. Information on categories, experience, city and languages must be truthful and relate to the Performer. Photographs of work show the Performer’s own work.
   3. 3.3One person maintains one profile. Giving access to the Account and letting the profile are prohibited.
   4. 3.4An identity verification mark is optional. It confirms only a comparison of the document and is not a recommendation by the Operator.
   5. 3.5The Performer may return to a regular Account if the Performer has no debt to the Operator. The Performer’s services are then removed from display, and a paid Plan is not refunded.

4. 4. Services

   1. 4.1Services are posted and checked in accordance with the Rules. The Performer indicates real services and prices, has the necessary qualifications, licences and permits and confirms them at the Operator’s request.
   2. 4.2The Operator sets limits on the number of services and on the order in which they are displayed.

5. 5. Plans

   1. 5.1The Operator offers the following Plans:
      1. a)Start, free of charge: Response with a fee of 7% of the Response price; a new Order opens 10 minutes after publication;
      2. b)Plus, 9 € for 30 days: new Orders open immediately; a Response with a commission of 10% is available instead of the Response fee;
      3. c)Max, 24 € for 30 days: all Plus conditions; commission 5%; the Response is shown to the Client above the others; the number of Responses and their prices are visible.
   2. 5.2A Plan is paid from the Kvart Balance and is valid for 30 days. A Plan does not renew automatically; at the end of the term the Performer moves to Start.
   3. 5.3When Pro mode is first turned on, 3 days of Plus are provided free of charge. This condition applies once to one person.
   4. 5.4A paid Plan is not refunded, including if the Performer has not sent a single Response or has not received Orders.
   5. 5.5The Operator may change the Plans. The paid term of a Plan remains on the previous conditions until it ends.

6. 6. Response fee and commission

   1. 6.1When sending a Response, the Performer chooses the payment method, if the Plan provides one: a Response fee or a Deal commission.
   2. 6.2The Response fee is 7% of the price indicated in the Response and is debited from the Kvart Balance when the Response is sent. If a “From” price is indicated, the fee is calculated from that price. If funds are insufficient, the Response cannot be sent.
   3. 6.3The commission is 10% of the Deal Amount, on the Max Plan 5%. The commission rate is determined by the Plan at the time the Response is sent.
   4. 6.4The commission is debited from the Kvart Balance at the moment when the Client has chosen the Response and indicated the Deal Amount, even if funds are insufficient. The resulting negative balance is the Performer’s debt to the Operator, and until it is paid Responses are unavailable.
   5. 6.5Example: the Deal Amount is 300 €. On the Plus Plan the commission is 30 €, on the Max Plan 15 €. The Performer receives the price of the work directly from the Client.

7. 7. Responses

   1. 7.1The Performer leaves one Response per Order. The Response contains the Performer’s real price and proposal. The Operator may set limits on the number of Responses.
   2. 7.2The Response fee is not refunded, including if the Client:
      1. a)has not viewed the Response;
      2. b)has viewed the Response and has not replied;
      3. c)has started correspondence and stopped it or stopped replying;
      4. d)has chosen another Performer;
      5. e)has closed the Order, abandoned it or changed their mind;
      6. f)has not concluded a Deal for any other reason.
   3. 7.3The Response fee is refunded to the Kvart Balance only in the following cases:
      1. a)the Operator has removed the Order because of fraud;
      2. b)an administrator of the Operator has removed the Order and indicated that the fee be refunded.
   4. 7.4The Performer may file a complaint about an Order. A complaint does not in itself entail a refund. The refund procedure is set out in the “Refunds” document.

8. 8. Correspondence and arrangements

   1. 8.1The Performer starts correspondence on an Order with a Response. The price, timing and conditions of the work are discussed on the Site.
   2. 8.2Until a Performer is chosen, contact details and links in the correspondence on an Order are hidden. The Performer may not circumvent this restriction.
   3. 8.3The Operator does not check arrangements made outside the Site and does not take them into account when handling disputes. The Performer enters into them at the Performer’s own risk.

9. 9. Choice of the Performer and disputing the commission

   1. 9.1The Client chooses the Performer and indicates the Deal Amount. The choice is free of charge for the Client.
   2. 9.2The Performer may dispute the choice once within 3 days if the Deal did not take place. The Operator considers the dispute on the basis of the information provided; if the dispute is upheld, the commission is credited to the Kvart Balance.
   3. 9.3The Performer and the Client may not agree to indicate an incorrect Deal Amount, to reject the choice or to take other actions in order to reduce or avoid the commission.

10. 10. Obligations of the Performer

    1. 10.1The Performer must:
       1. a)provide services in good faith, personally or through persons known to the Client;
       2. b)state real prices and time limits and comply with them;
       3. c)reply to Clients and to the Operator’s enquiries without delay;
       4. d)independently consider Clients’ claims and be answerable for them;
       5. e)settle any debt to the Operator on time;
       6. f)use the Client’s data only to perform the Order and not transfer it to third parties.

11. 11. Prohibitions

    1. 11.1The Performer is prohibited from:
       1. a)responding to Orders with no intention of performing them and sending template or false Responses;
       2. b)posting Orders from other Accounts, carrying out fictitious Deals and artificially inflating reviews and metrics;
       3. c)circumventing the Response fee and commission, including by indicating an incorrect Deal Amount and inducing the Client to do so;
       4. d)indicating false qualifications, other people’s photographs of work and other people’s documents, or impersonating an employee of the Operator;
       5. e)demanding prepayment from the Client by deception, sending fake payment links and soliciting data;
       6. f)insulting, threatening or putting pressure on the Client;
       7. g)offering services prohibited by the Rules.

12. 12. Measures

    1. 12.1For violations, the Operator applies Measures under Section 15 of the Terms of Use, taking into account their severity and recurrence, including:
       1. a)a warning;
       2. b)removal of services and Responses from display;
       3. c)restriction of Responses and other functions;
       4. d)closure of the Account without the possibility of new registration.
    2. 12.2Guidelines for applying Measures:
       1. a)deception and fraud: closure of the Account;
       2. b)circumvention of the fee and commission, incorrect Deal Amount: recovery of the unpaid amount, restriction of Responses, and on repetition closure of the Account;
       3. c)fictitious Orders and Deals and artificial inflation: removal of materials, restriction of Responses or closure of the Account;
       4. d)repeated complaints from Clients: a warning and restriction of Responses.
    3. 12.3Fees, commissions and the Plan are not refunded when Measures are applied. A Measure may be appealed under Section 16 of the Terms of Use.

13. 13. Taxes

    1. 13.1Payment for work is the Performer’s income. The Performer independently pays taxes and other mandatory charges under the law of the country of the Performer’s tax residence. The Operator is not the Performer’s tax agent.

14. 14. Public profile

    1. 14.1The Performer’s profile and services are available to all visitors to the Site. By turning on Pro mode and posting services, the Performer agrees to such display.
    2. 14.2When distributing a link to the profile, the Performer does not send spam, does not promise anything not included in the conditions of the Site and does not claim to be an employee or representative of the Operator.

15. 15. Liability

    1. 15.1The Performer is liable to the Client for the scope, quality, timing and result of the service and for harm caused in providing it.
    2. 15.2The Performer compensates the Operator for losses, fines and expenses, including legal costs, and for the amounts of fees and commissions lost by the Operator, if they arose from the Performer’s activities or a breach of the Performer Terms.
    3. 15.3The Operator is not liable for the actions of Clients, for a Client’s failure to reply or for non-payment for work. The Operator’s liability to the Performer is limited in accordance with Section 22 of the Terms of Use.

16. 16. Changes to the Performer Terms, law and disputes

    1. 16.1The Operator may change the Performer Terms in accordance with Section 5 of the Terms of Use. By continuing to work, the Performer accepts the new version.
    2. 16.2The Performer Terms are governed by the Applicable Law. Disputes are resolved in accordance with Section 27 of the Terms of Use.
    3. 16.3The Performer may stop working at any time by returning to a regular Account in accordance with Section 3.

17. 17. Contacts and details

    1. 17.1Legally significant messages, claims, refund demands and personal data requests are sent to the email address info@kvartrs.com.
    2. 17.2Channel for prompt support: the support chat on the Site.
    3. 17.3Details of the Operator:
       1. a)name: sole proprietor, details are given on the “Company details and contacts” page;
       2. b)website: https://kvartrs.com;
       3. c)email address for legally significant correspondence: info@kvartrs.com;
       4. d)full details are provided on the User’s written request and in payment documents.

Who runs Kvart and how to reach us: company details and contacts